Frequently Asked Questions

Q: What should I do if connection fails?

A: Check the following:

1. Is the device IP address correct?
2. Are the port configurations correct (video and touch ports)?
3. Is the network reachable (you can ping the device IP)?
4. Is the device-side service running normally?
5. Is the firewall blocking the connection?

Q: What should I do if the screen doesn't display?

A: Check the following:

1. Is the video port correct?
2. Are there any error messages in the browser console?
3. Check error information in the ERROR event
4. Confirm the browser supports WebGL (most modern browsers do)

Q: What should I do if touch doesn't respond?

A: Check the following:

1. Is the touch port correct?
2. Has the connection been established successfully (listen to STARTED event)?
3. Check if there are touch channel related errors in the ERROR event

Q: Errors occur when using in Vue/React?

A: Make sure to use shallowRef/useRef and markRaw to avoid Vue/React reactive system proxying SDK instances.

Q: How to implement group control?

A:

1. Set isGroupControl: true when creating the master device client
2. Call setGroupControlMode(true) to enable group control mode
3. Call joinGroupControl() to add slave devices
4. Listen to GROUP_CONTROL_JOINED event to confirm devices joined successfully